Once your item has been returned, we will inspect it and take the necessary action as soon as possible. We recommend that you send your order back to us using a tracked delivery service as we cannot be held responsible for any parcel lost during transit to us. Postage costs for returning items to us cannot be refunded, unless the item is faulty or damaged. Items bought in the sale are non-returnable and non-refundable. The item must be unused, be in its original packaging and be suitable for re-sale. If you are unsatisfied with your order in any way, please return it to us within 14 days of delivery for a refund or exchange. If you are unhappy with your order for any reason, please contact us by email to Please have your order number to hand when you contact us as it will allow us to find your order quickly. On receipt of your order we request that you check the items as soon as possible. Please do not return a damaged order to us without contacting us first.Īll orders are thoroughly checked before leaving our premises. In most cases we will refund the cost of posting the item back to us. In most cases we will ask you to return the item to us for an exchange or refund. If any item you receive from us arrives damaged, please contact us as soon as possible by email at We will then advise you on the best course of action. What do I do if my order arrives damaged? Please note that all condoms are packaged discreetly in an anonymous package. We take great care in packaging your order using the necessary materials according to its weight, size and how fragile it is. If this delivery time is not suitable, you can cancel your order and we will provide a full refund. If we cannot deliver your order within the specified time period we will make every attempt to contact you and provide an expected delivery time. If you have any queries regarding your delivery please email us at we aim to respond to all queries within 1 working day. Please note that our couriers will not respond to notes left on doors for security reasons. If you have any special instructions for delivery, such as leaving your parcel with a neighbour, please include them in the ‘special instructions’ section at the checkout. If you have chosen the ‘signed for’ delivery option, you will have to sign for your parcel upon receipt. UK Mail is a next day delivery service delivering between Monday - Friday Our couriers deliver between 07:00 and 18:00 Monday to Friday. You will only receive a tracking number if you have chosen a tracked delivery option for your order. In your dispatch confirmation email we will include any relevant tracking numbers, allowing you to track your parcel on the Royal Mail/Uk Mail website. You will also receive an email when your order has been dispatched. You will receive an email to confirm we have received your order and that your payment has been accepted. While we always try our best to dispatch every order following the above guidelines, during extremely busy periods dispatch times may increase by up to one day. In addition we will inform you at checkout if delivery may take a little longer due to high demand. The time your order takes to arrive will depend on the delivery option you choose. We will send you a notification email when your order has been dispatched. Any orders placed after that time will be dispatched on the next available working day. Our aim is to dispatch all orders placed before 11am Mon-Fri on the same day. We are able to process orders from non-mainland UK addresses, including the Scottish Highlands and Islands, Ireland and the Channel Islands.įor our full delivery costs, please see our delivery policy here Next Working Day If Ordered Before 10am Mon-Fri We offer FREE standard delivery to UK Mainland orders over £30 Method
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